AI email and inquiry triage
Shared inboxes fill up with quote requests, questions, complaints and documents in several languages. Our assistant reads every message, understands what the customer wants, routes it to the right person and drafts a reply in the customer's language.
How it works
- 01
Read
Every incoming email and attachment in your shared inbox is analysed as it arrives.
- 02
Understand and route
The AI identifies the request, urgency, customer and language, and assigns it to the right team or system.
- 03
Draft and approve
A reply is drafted in the customer's language with the relevant information. A person reviews and sends it.
What changes for your team
Faster replies
Customers get answers sooner because the first draft is already written.
Nothing gets lost
Every request is classified, assigned and visible until it is handled.
Right language, right tone
Replies in German, French, Italian or English, following your style.
People stay in charge
Nothing is sent without approval unless you decide otherwise.
Where it helps
Service companies
Turn incoming quote requests into structured jobs with all details captured.
Public administration
Route citizen inquiries to the right department and suggest standard answers.
E-commerce
Answer order, delivery and return questions with data from your shop system.
Questions and answers
Start with a pilot on your own data
A working pilot in about four weeks, at a fixed price. You decide afterwards whether to go to production.
Pilots from CHF 7'900