AI for shops and web shops
Customers expect quick answers, in their language, also in the evening. We build AI that answers the common questions, writes product texts and handles routine order and return work. Your team takes care of the cases that need a person.
What slows you down today
The same questions every day
Where is my order? Can I return this? Is it in stock in another size? Answering them by hand takes hours that are missing elsewhere.
Product texts in several languages
Each new product needs a description, attributes and often translations for German, French and Italian speaking customers. Many shops never catch up.
Systems that do not talk to each other
Web shop, inventory, accounting and shipping run separately. Orders, returns and stock levels are copied by hand between them.
Where AI helps
Website and customer assistant
A shop assistant answers questions about products, delivery, returns and order status in four languages, and hands over to your team with the full conversation when needed.
Email and inquiry triage
Customer emails are sorted into orders, returns, complaints and product questions, with a reply draft based on your policies and the actual order data.
Process automation and integrations
Your web shop, such as Shopify, WooCommerce or Shopware, is connected to inventory, Bexio or Abacus and shipping, so data flows without copying.
Data and reporting
Sales, margins, best sellers and slow stock are summarised in a weekly report, and you can ask your sales data questions in plain language.
Customer service for a growing web shop
- Starting point
- A Swiss web shop for home goods with 5,000 products receives about 150 customer emails and chats a day, many in French and German. A team of three answers them, and response times grow in busy seasons.
- What we build
- A shop assistant answers product and delivery questions from the catalogue and order data. Emails get classified and drafted, and staff approve replies, especially for returns and complaints.
- Expected result
- We would expect a large share of routine questions to be answered directly, typically within seconds, and response times for the remaining cases to stay stable in peak seasons.
Questions and answers
Let's look at your case
Tell us which task takes the most time. In a short call we say honestly whether AI is worth it and what a first step would cost.