AI for communes and public services
Communes and cantonal services receive more requests every year with the same team. We build AI that helps with citizen enquiries, forms and internal knowledge, with people approving every decision. Our mandates are small and clearly defined, which keeps procurement simple.
What slows you down today
Repeated citizen questions
Waste collection dates, opening hours, permits, registration and tax deadlines. The counter and the phone answer the same questions every day, in more than one language.
Forms and applications
Applications arrive on paper, as PDFs and by email, and are often incomplete. Staff check each one by hand and write back to ask for missing information.
Regulations hard to search
Communal regulations, cantonal directives and internal procedures are spread across many documents. Finding the right rule for a case takes time, especially for new staff.
Where AI helps
Website and customer assistant
A website assistant answers citizen questions from your official pages and regulations in German, French or Italian, links to the right form, and refers to the counter when needed.
Document and invoice processing
Applications and forms are read, checked for completeness and prepared as structured data for your case management system, for staff to review.
Internal knowledge assistant
Regulations, directives and internal procedures become searchable for staff, and every answer cites the document and article it is based on.
Email and inquiry triage
Requests to general mailboxes are sorted by department and topic, and come with a reply draft in the citizen's language.
Citizen enquiries for a mid-sized commune
- Starting point
- A bilingual commune of about 8,000 inhabitants answers many phone calls and emails each week about waste, permits, registration and deadlines. The administration has not grown with the population.
- What we build
- A website assistant answers in German and French from the commune's own pages and regulations, hosted in Switzerland. Questions it cannot answer go to the right department as a structured request.
- Expected result
- We would expect a noticeable share of routine enquiries, typically 20 to 40 percent, to be answered online, with every answer traceable to an official source.
Questions and answers
Let's look at your case
Tell us which task takes the most time. In a short call we say honestly whether AI is worth it and what a first step would cost.