AI for medical, dental and therapy practices
Practice teams spend a large part of the day on the phone, in the inbox and on forms. We build AI for this administrative work only: it never gives medical advice and never makes clinical decisions. Patient data stays in Switzerland.
What slows you down today
The phone never stops
Opening hours, appointment changes, directions and prescription requests. Each call interrupts the team at the front desk while patients wait in the practice.
Post, referrals and forms
Referral letters, lab reports, insurance correspondence and registration forms arrive by post, email and fax, and have to be sorted and filed to the right patient.
Strict rules for sensitive data
Health data is particularly sensitive under the nFADP. Many tools on the market send data abroad, so practices are right to be careful.
Where AI helps
Website and customer assistant
A website assistant answers practical questions such as opening hours, location, what to bring or how to cancel, and passes anything medical straight to your team or to emergency numbers.
Email and inquiry triage
Incoming emails and online requests are sorted into appointments, prescriptions, reports and other topics, with a draft reply for administrative matters only.
Document and invoice processing
Incoming letters, referrals and insurance forms are read, matched to the patient and prepared for filing in your practice software, for staff to confirm.
Internal knowledge assistant
Internal procedures, hygiene plans, tariff notes and checklists become searchable for the team, with the source shown for every answer.
Front desk relief for a group practice
- Starting point
- A physiotherapy group practice with eight therapists receives many calls and emails a day about appointments, opening hours and insurance questions. The two front desk staff are often on the phone while patients wait at the counter.
- What we build
- A website and email assistant, hosted in Switzerland, answers practical questions and collects appointment requests in a structured form. It gives no medical information, and staff confirm every appointment in the practice software.
- Expected result
- We would aim for a clear share of routine questions, typically a third or more, to be answered without a call, so the front desk has more time for patients in the practice.
Questions and answers
Let's look at your case
Tell us which task takes the most time. In a short call we say honestly whether AI is worth it and what a first step would cost.